Help/FAQs

General Directories / Contacts / Connections Communities / Discussions Library / Resources Additional Assistance

General | Top

Q: What is my username/password?

A: Your login credentials are the same username (email address) and password that you use to log in to the merchantriskcouncil.org site. If you have forgotten your password, please use the Reset Password feature in the MRC Member Portal to reset it.

If you need further assistance with your login information, please contact the MRC by filling out the MRC Contact Us form and selecting the "Website / password / technical issues" radio button.

Q: How do I update my contact information?

A: On your Profile page, please select the pencil icon next to "Contact Details" in the left column. You can complete your profile by importing information from LinkedIn or simply by entering your information on the profile page.

Please note that basic contact and business information is automatically populated onto your MRC Communities profile from the My Profile page on the MRC Member Portal (https://mrc1.force.com/member/apex/MemberPortalProfile#MyProfile). Updating your information there will also trigger the update of those details on MRC Communities within 30 minutes.

Q: How do I control what information is visible in my profile?

A: Please navigate to your Profile page by clicking the chevron (downward-facing pointer) at the top of the screen to the right of Code of Conduct, MRC Home, and Member Portal, then click the "Profile" button. Next, select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible and to whom the information is shown. After you have changed the desired field(s), click the "Save Changes" button at the bottom of the page.


Directories / Contacts / Connections | Top

Q: How do I find other members or companies/organizations?

A: Click the "Directories" link found in the main navigation bar, then click the "Member/Company Search" link. The Member/Company Search lets you search for other users based on:
  • First and/or last name
  • Company/Organization name
  • Email address

Switch to the "Advanced Search" tab to refine your search results by:

  • City
  • State/Province
  • Country
  • Community Name and/or Type
  • Area of Responsibility

Q: How do I find other companies by industry/organization type or location?

A: Click the "Directories" link found in the main navigation bar, then click the "Sector/Location Search" link. The Sector/Location Search lets you search for companies based on:
  • Company name
  • City
  • State/Province
  • Country

In addition to company name and location, you may also limit your search to specific membership types:

  • Issuer members
  • Law enforcement members
  • Merchant members
  • Sponsor members (solution providers)

To restrict your search to companies or organizations within one or more specific industries, select the desired sector(s) under the "Industry/Organization Type" section. The search results will reflect any member companies associated with at least one of the selected sectors.


Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an "Add as Contact" button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual's profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating a virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions, or even build a referral network, making it easy to connect with friends, colleagues, and fellow members that you met at past MRC events. Additionally, when you view another member's profile, you will be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others cannot.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: To which communities do I already belong?

A: All MRC members are automatically enrolled in the Fraud & Payments Discussion - Open Forum. If you are a member of one or more MRC Community Groups or Committees, such as the Fraud Community, Payments Community, Gamer Safety Alliance, or Law Enforcement Community, those community group/committee discussion forums will be shown on the "My Communities" page under "Communities" in the main navigation bar.

Q: How do I join/subscribe to a community group and the affiliated discussion forum?

A: For more information on MRC Community Groups or Committees, such as the Fraud Community, Payments Community, Gamer Safety Alliance, or Law Enforcement Community, please visit the Committees & Communities pages on the MRC website. These groups host monthly calls and have dedicated forums to discuss topics from the calls in greater depth. To join one or more of these groups, just fill out the Community Group Registration form on the MRC website. After your registration has been processed, you can participate in the community group by going to "Communities" in the main navigation bar, clicking "My Communities" and then clicking "Enter" next to the associated community.

Note that no registration is required to post in the Fraud & Payments Discussion - Open Forum; all MRC members are automatically enrolled.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are two sections: My Community Notifications and My Discussion Notifications.

Under "My Community Notifications" users have the option of enabling a Weekly Consolidated Digest, a weekly email which collates community discussion posts, library entries, announcements, and events in a single message. The digest includes all community content across the communities a person opts to include -- if you are a member of one or more MRC Community Groups or Committees, such as the Fraud Community, Payments Community, Gamer Safety Alliance, or Law Enforcement Community, those community group/committee discussion forums can be included.

By default the Weekly Consolidated Digest is set to Off -- just click to toggle notifications On to receive the digest. A pop-up will then be displayed, enabling you to select when the consolidated email will be delivered and which communities you would like included in the digest. If you belong to multiple communities, just click to select each one you would like included in the digest; you do not need to select all communities to which you belong. The digest emails contain the title of each included item, with a preview of the discussion body and a link to the full content on the MRC Communities site. Note that while discussion posts are previewed, longer posts may not be included in their entirety, and it is not possible to reply directly to discussion posts from consolidated digests.

Under "My Discussion Notifications" there are three subscription options available for each community to which a user belongs:
  • Real Time: Sends an email every time a new message is posted
  • Daily Digest: Sends one email to you each day, consolidating all of the posts from the previous day
  • No Email: Allows you to be part of the group without having emails sent to you -- you can still post and read others' messages by logging into the community site
Emails will include Merchant Risk Council in the from name; Real Time emails use the from address Mail@ConnectedCommunity.org and Digest emails are sent from DoNotReply@ConnectedCommunity.org. To ensure successful delivery of Real Time or Digest emails, please configure your mail client/software so that mail from these addresses is not blocked or flagged as junk mail. You may also wish to set up a rule to direct mail from Mail@ConnectedCommunity.org and DoNotReply@ConnectedCommunity.org to a specific folder.

Q: How can I stop receiving specific types of emails?

A: To stop receiving discussion notifications, navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Then, change the drop-down under "Notification" to "No Email" for each community from which you do not wish to receive discussion emails.

Note that opting out of receiving community notification emails does not impact other types of emails you may receive about MRC Communities. To unsubscribe from one or more of these other types of emails, click "Email Preferences" under the drop-down menu on the "My Account" tab. Just select the "Do not send this type of email' radio button for each type of email you no longer wish to receive, then click the "Save Changes" button at the bottom of the page.

Q: How do I leave a community or unsubscribe from a discussion?

A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you have subscribed. Select "Leave Community" under the Actions column for the discussions you wish to leave.

Q: How do I respond to others' posts?

A: To respond to a discussion post, please navigate to the discussion post and click "Reply to Discussion" to send your message to the entire community. To send a message to the only author of the post, select "Reply to Sender" (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like "+1" or "Me too" that add little value to the overall discussion, and replying to the entire community when you are sharing knowledge, experience, or resources from which others could benefit.

You may also reply directly from the email notification you receive without having to log in to the community website. To do this, simply click on the blue "Reply All Email" button at the top right of each message.

Q: How do I start a new discussion thread?

A: Go to "Participate" and then "Post a message." You can also post a message by clicking on the "Communities" tab and choosing your desired community. From there, click on the "Discussions" tab and click on the button at the right that says, "Post New Message." Enter your subject, type your message, attach any applicable documents/files, and click "Send."

You can also post a message directly from your email account without having to log in. From an email (HTML version) for a particular discussion forum, you will see a link at the top that says, "Post New Message Online." Click on that link, type your discussion post, and click "Send."

Q: Can I post or reply anonymously if I do not wish to have my name or company displayed?

A: Yes, to help foster candid discussions among members, users are able to post anonymously in the Fraud & Payments Discussion - Open Forum. To do so, just select "Post message anonymously" when posting a new message or adding a reply to an existing post.

When choosing to post or reply anonymously, your post will be sent to a member of the MRC for review and approval. While your name, company name, and signature will be omitted from your post or reply, please note that your user information will still be logged for auditing purposes, and that the MRC Communities Code of Conduct remains in effect.

Q: I am having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. In most email clients this can be changed in the client's security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the "Plain Text" format option for each of the discussions to which you are subscribed.

Q: Can I search for posts across all communities?

A: Yes, just enter a keyword in the search bar located in the main navigation. To refine your search results, select "Show Advanced Search."

Q: How do I see a listing of all of posts in a specific community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the "Discussions" tab. If you see a post in which you are interested, click the subject line which will take you to the entire thread. "Show Original Message" at the bottom of all of the posts in a thread will display the original message that started that discussion.


Libraries / Resources | Top

Q: How do I find resources uploaded by other members?

A: If you know the library in which the resource might be located, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the "Library" tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into a search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on "Search for Specific File Types." This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:

  1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
  2. You can also upload documents directly to a library by using the "Share a File" link found under "Participate" in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the "Share a File" link found under "Participate" in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you would like to upload the file, and select a folder to which you would like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click "Next."
  • Upload your file.
  • Select "Next" if you want to further describe your files and/or add tags to your file. Otherwise, click "Finish" to post your library entry.

Q: What kind of files can I upload?

A: The system supports numerous file types including hyperlinks, standard files (PDF, Word, Excel, PowerPoint, etc.), images, and videos.

Q: What are "tags" and how can they be used?

A: Tags are great way to organize and categorize content on the site. Tags can be applied to library entries, events, and more. Tagged items are prioritized in the search results.


Additional Assistance | Top

Q: Who should I contact if I have further questions?

A: If you have any questions after reviewing this Help/FAQs page, please contact the MRC by filling out the MRC Contact Us form and selecting the "MRC Communities, Community Groups and Affinity Groups" radio button.