Fraud Community Call

8:30A PDT/12:30A EDT/4:30P GMT/Nov. 19-12:30A SGT

Open to ALL MRC Members

Fraud Community Call Agenda 

1)    MRC Update – First Party Misuse Summit (Tracy) 

• Available on-demand through November 19, 2021 
• Specific Call to Action to have Merchants complete a Data Report Card that will be aggregated, anonymized if needed for your company and used for the upcoming roadshow to discuss with industry regulators the need for a different treatment of First Party Misuse. 
• NEW Slack Channel – link will be available in the community forums 

1. 1. How fraud is effected (e.g., the merchant's payment ecosystem (cards, e-wallets, financing, private label cards, etc.) 
   2. How it competes against Private label cards, vulnerabilities, pros and cons. 
   3. How is the customer validated 
   4. How minimal data collection is a selling point by the potential payment provider to drive higher conversion rates for the merchant 
   5. How soft credit checks or no credit checks is also a selling point 
   6. Who provides the fraud protection 
   7. How is the product marketed to customers 
   8. Interchange rates charged to the merchant and how different APR offers can affect these rates 
   9. Poll: Would a BNPL e-class be valuable to you/your teams? (Tracy) 

3)    Decline codes, like Visa's new rule of <5% incident rate for "Do Not Honor" (Neil to introduce for discussion) 

1. What changes are coming? 
2. What insight and changes are merchants looking for? 

4)     GDPR and Privacy (Committee Members to lead the discussion) 

1. How fraud tools and their data are effected (e.g., Device ID, 3rd party data validators like Ekata and Emailage) 
2. China's steps towards more data insight limitations 
3. Companies like Yahoo and LinkedIn leaving the China market 
4. Will merchants follow suit because they're finding it too hard to safely operate with low fraud and abuse risk 

5)    Ransomware (Neil to continue the conversation) 

1. Inside employees being offered $ to infect their company's systems. 
2. How the ecosystem employers setup can set the stage for employee's lack of concern for the company 
3. Employee treatment, low wages, high staff turnover, etc., can help facilitate the personal justification of taking a bribe for illegal services 
4. System vulnerabilities, what can and should be locked down (USB drives, camera phones, etc.) 
5. Internal Policy Changes 
6. Data restrictions and/or segmentation of systems by department/organization 

6)    MRC Updates (Tracy) 

1. MRC Vegas Early Bird opens – November 30 – Event is March 3-7, 2021 
2. MRC Berlin (May)  
3. Annual Survey – kicking off soon for completion – watch your emails to make sure your organization is counted in the respondents 
4. COMBINED fraud and payment survey 
5. Regional Fraud Trends – 2021 Annual Report Webinar available if you missed it with breakdowns of trends per region 
6. Regional deep dives being scheduled in Jan/Feb 
7. Upcoming Women in Payments and Fraud event (January) 

7)    Send any ideas for topics to programs@merchantriskcouncil.org OR post on the community thread on the forums.